Hotel-information from A – Z

We hope, you´ve had a pleasant trip and we wish you nice and relaxing days in our hotel.

Our information brochure may help you to get details about this hotel and the vicinity.

Important Telephone-numbers

Klassik Hotel am Tor
Front desk:91
Breakfast room:220
Breakfast kitchen:219
Conference room:250

Fire department:112
Emergency doctor:112
Medical Service:
Please dial "0" first for an outside line!

Altes Rathaus
+49 961 - 814131
Neustadt a.d. Waldnaab
Stadtplatz 34
+49 9602 - 79105

Dear guests,
we hope that you enjoy your stay in our hotel. If there is anything wrong or does not meet your expectations, please do not hesitate to inform us.
Also, we would be happy if you rate our house and the service on the internet or on your reservation-system.

Adaptersfor the electrical sockets/outlets are available at the front desk.
Arrival / Check inThe rooms will be available after 1:00 p.m. the day of your arrival.
ATMThere is a cash dispenser / ATM at the “Sparkasse” at Oberer Markt.
Baby bedPlease contact the front desk.
Bathrobe / SlippersAre available at a small charge at the front desk.
Bathroom StoolYou will get a bathroom stool on at the front desk
BedIf you need an extra pillow or blanket please contact the front desk.
Bicycles for rentLifestyle Weiden, Zur Centralwerkstätte 2, 92637 Weiden, phone-number: +49 961 4708203
BreakfastOur "all you can eat" buffet is at your service in the breakfast-room:

Monday to Friday from 6.30 a.m. to 9.30 a.m.
Saturday from 7.00 a.m. to 10.00 a.m. and
Sunday and public holidays from 7.30 a.m. to 10.30 a.m.
For room service breakfast, please dial 219.

In the summer months, you can enjoy your breakfast on our patio. Please get a tray in the breakfast room and choose from the buffet.
ChargerAt the front desk we have chargers and cables for the most common mobile phones ready for you
Check out timeYou can stay in your room until 11:00am.

If you want to leave later, please contact the front desk.
Conference-roomOur conference-room is designed for up to 12 people.
It is perfect for a small group to have an interview or a seminar.
For further questions you will get information at the front desk.
Credit cardsThe following credit cards are accepted:
Mastercard, Visa, American Express, JCB, CUP, Maestro, V-Pay
Doctor / Medical Service / Emergency“0” for outside line and then:
- Dr. Susanne Friedrich-Kraus phone-number: +49 961 31867
- Medical Service (non-emergency): 116117
- Hospital / Clinic phone-number: +49 961 303-0
- Emergency doctor: 112
DrinksDuring opening hours of the front desk, you can get draft-bear, sodas, coffee, tea, spirits and other drinks in our “Tor Bistro”.

In the summertime, you can sit outside on our Marketplace-terrace. From 6:00am to 10:00pm you can order drinks to your room. Please call the breakfast-service (Tel. 220) or the front desk (Tel. 91)
Dry cleaningSee "laundry"
Electricity220 volts standard, for 110 volt units you need a converter.
E-mailsWe can send or print out e-mails for you at the front desk
Fitness / GymYou can use the facilties in our fitnessroom / gym from 9:00 am to 9:00 pm. It is equipped with a treadmill, a spinning bike and an elliptical machine.
Front desk

Attention: Changes are possible, please ask at the front desk!
Phone number: 91

Opening hours:
Monday to Saturday from 7.00 am until 10.00 pm
Sunday and public holidays from 8.00 am until 10.00 pm

In case of need, you will find an emergency-phone in the lobby next to the elevator.
GolfAround Weiden there are three golf clubs:

-Golfclub-Schwanhof nearby Luhe-Wildenau
phone-number: +49 9607-92020
-Golfclub-Stiftland nearby Neualbenreuth
phone-number: +49 9638-1271
-Golf Königstein
telephone-number: +49 9665-91440
Ice cubesYou can get ice cubes for your drinks in our “Tor-Bistro”.
IroningPlease contact the front desk.

On request, we bring you an iron and ironing-board to your room.

We can also iron your clothes from 8:00am to 12:00noon within 60 minutes.
InternetYou can access the internet via Vodafone free WiFi in all hotel rooms and the bistro/front desk area.

1- Choose Vodafone Hotspot or Vodafone Free Wifi as your wireless network
2- Access any website using you Internet browser – the hotspot login page will open automatically (if not, type in the adress field of the browser)
3- Choose “Internet without login”, click on the box at “I have read…” und klick on the “START” button below

If you have problems with the connection, please contact the front desk or call Vodafone: +49 800 2787000
Laundry and dry cleaningPlease drop of your clothes to the front desk, we offer special bags.

Laundry and dry-cleaning -service and is offered from Monday to Friday in one day. If you bring it on Saturday or Sunday you get it back on Tuesday.

The sheets and towels in your room will be changed regularly. If you want it changed daily, please contact the front desk.
Locking systemOur main entrance is open from 7.00 am until 10.00 pm.

If you want to enter before 7.00 am or after 10.00 pm, please use the black tag on your key ring.

There is a sensor on the right side, in front of the electric main door.

Place your black door-opener on the sensor and the door will open.
Lost propertyIn case you have lost something during your stay with us, please inform the front desk.
LuggageWe have a separate room in the lobby where you can store your luggage.

Please call the front desk (91) if you need help to transport it.
MailIf you want to send a letter or a postcard you can leave it at the front desk, we will mail it for you.
Massages / TreatmentsYou can have massages and wellness-treatments by a professional therapist in our massage-room.

Please contact the front desk for an appointment.
MessagesIf you wait for a message, please contact the front desk.

We will keep it there and bring it to your room on request.
MinibarEach room is equipped with a minibar containing cold refreshments and snacks.

The consumption will be charged onto your room bill.
Newspapers / magazinesYou will find the newspaper for the day every morning
in the breakfast room and the bistro.

Magazines, books and other things to read you will find next to the
front desk in opposite to the elevator and in the bistro.
Non-smoking roomsAll our rooms are non-smoking rooms.

Please do not smoke in these rooms, otherwise we have to charge a cleaning fee.

You will find a place to smoke outside the lobby and on the marketplace-terrace.
ParkingYou can park your car at the parking garage P1 Ost
(100 meters away for the hotel).

If you choose to park there please bring the parking ticket to the front desk for validation.

Motorcycles can be parked in a building next to the hotel.

Please note that it is not allowed to park outside our premises or to drive into the pedestrian zone!

If you have difficulties parking we will be happy to valet park your car.
Pets / DogsYou are welcome to bring your four-legged friends with you!

However, due to hygiene regulations, this is only possible in certain rooms. Please contact us before arrival to check availability. We charge a fee of EUR 15 per animal per night for the increased cleaning effort.

Cats are definitely not allowed in the rooms!
PharmacyThe german word for Pharmacy is “Apotheke”.
- Apotheke im Vesten Haus, Pfarrplatz 1, phone number: +49 961-43330

For the opening hours please ask at the front desk, we will help you.
PhonePlease dial “0” first to call outside.

There is also a direct line to your room. The number is: +49 961-47471+your room number
Photocopies / ScansOur staff is pleased to make copies and scans for you.

Please contact the front desk.
PillowsPlease contact the front desk for an extra pillow or a neck cushion.
Railway company / travel informationPlease contact the front desk.
RazorA shaving set is available at the front desk.
RestaurantYou will get a list of a variety of nearby restaurants at the front desk.
Sauna / SpaOur sauna and spa area offers a bio, salt- and finnish garden sauna, relax-room, showers and "Kneipp" facilities as well as free ayurveda-teas. You can use it between 5:00 pm and 9:00 pm on request. To save energy, the saunas are not heated all the time. Please let us know at least 1 hour in advance.

A bag with a large sauna-towel, slippers and bathrobe is available for a small charge.
Safety boxIf you want to store valuables, please bring them to the front desk.
Sewing Kits / Sewing ServiceSewing kits are available at the front desk.

From 8:00am to 12noon we can do simple sewing jobs for you.
Slippers / Bathrobeare available for a small charge at the front desk.
SmokingAll of our rooms are non-smoking rooms.

Please do not smoke in these rooms, otherwise we have to charge a cleaning fee.

You will find a place to smoke outside the lobby and on the marektplac-terrace.

Smoking is also prohibited in the front desk / bistro / lobby area and the breakfast room.
SportsThe “Max-Reger-Park” (about 100 meters away from the hotel) is perfect for running, jogging or walking.

For infos about other sports locations please ask the front desk staff.
Stampsare for sale at the front desk.
TaxiThe staff will be pleased to call you a taxi.
Ticketsfor theatre, events and movies can be organized at the front desk.
Toothbrush / Dental kitCan be bought at the front desk
UmbrellaCan be borrowed at the front desk.
VAT (Tax free) formsIf you plan to use a VAT form on your stay in our hotel, please give it to the front desk at least 24 hours before check out.
Wake up servicePlease call the front desk (91) for setting a wakeup call.